– Updated October, 2024
This following document sets forth the Shipping Policy for the The Glow Tanning Co. website, https://theglowtanningco.com.au/.
SHIPPING
- We frequently experience busy periods, as such please allow 1-4 days for your product to be dispatched.
- As we are regionally located, please allow 2-5 business days for express post to arrive.
- Once your order has been placed and processed, you will receive a text message for tracking purposes to the contact number provided at check out.
- If you provide the wrong contact information/ Address for your purchase/order we take no responsibility and do not refund or replace orders if details are incorrect.
- All orders are shipped in a padded bad for extra protection
- NO CHANGE OF MIND ON ANY PRODUCTS! Due to health and safety this is not an option for our products so please choose carefully.
EXCHANGES
Due to our limited quantity of inventory, we do not offer exchanges directly. If you would like to exchange an item, you will need to send the item with its original packaging and packing slip to our returns PO Box. Once the item has been received, we will issue you an e-gift card or refund if applicable for the amount of the item. We cannot guarantee that the item you are wanting to exchange for will be in stock when it reaches our office.
DAMAGED/DEFECTIVE ITEMS
We quality check all of our items before shipping them to you. However, we realize mistakes can
sometimes be made. It you have received a damaged item, please allow us to correct it for you!
- Tags / labels must still be attached to the damaged item and we must be informed of the damage/detect before returning.
- Damaged item reports must be made within 3 days of receiving the product. If it has been more than 3 days, we are not able to replace the item for you.
- If it has been within the 3 day period, we will refund or give you a store credit for the product or replace the item for you and return ship free of cost If we no longer have the item in stock, we will issue you a store credit (e-gitt card).
HOW TO RETURN IF DEEMED FAULTY
- All returns are eligible for store credit only, no refunds. Unless faulty. No change of mind on any products!
- Returns on faulty products can be made online only through email only
- Merchandise must be returned within 14 days of purchase, in its original condition.
- Merchandise must be unopened, unused, unwashed, in original condition with no damage and all tags/ labels must be attached.
- Any items that are sent back to us and are not within our return policy standards, will be shipped back to the customer at their expense.
NON-RETURNABLE ITEMS UNLESS DEEMED FAULTY:
- Nasal sprays
- Oral drops
- Oral Sprays
- Tanning oils
Sale items are FINAL SALE and non-returnable.
